Your digital knowledge is the foundation for future business. It is therefore crucial to rely on an end-to-end data basis and ensure consistency across the board. For this purpose, your digital customer portal should be connected to your ERP system to achieve optimal automation and provision of data.
Depending on the ERP system and existing data structure, we develop an individual interface to your customer portal that enables this coupling – naturally in accordance with the highest security standards. Data that cannot be made available via your existing systems is managed in the backend of the customer portal solution.
A connection to SAP can be established, for example, via the SAP Business Technology Platform and any existing equipment structure.
But even if internal data is not yet available to the desired extent, a digital customer portal makes sense for plant and machine manufacturers. Even then, you can already provide your customers with a wealth of information, learn a lot about your customers, and gain important experience with a digital customer interface and digital customer self-service.