Lifecycle services offer numerous potentials for new business models for machinery and plant manufacturers. In future business models, the machine itself will often only play the role of a data supplier, on which smart service business models will be built. In line with the view that “the customer doesn’t want a machine, he wants a produced part,” future business potential will arise much more from the question of how the machines can be digitally integrated into the customer’s processes, how quality monitoring can be automated, or how the machine can contribute to optimizing overall process efficiency. For example, service apps for machine maintenance can create tangible benefits, where the machine builder’s know-how is made available to its customer for its own use.
- Smart services: Make your know-how digitally available to your customer. This will make him better than with your competition.
- Data-Driven Business Models: IoT Applications can be used by your customer 24/7 without incurring additional costs.
- Mechanical engineering apps: From the gearbox to NC control to the cloud. This is the innovation lever of the future.
For innovative machine and plant builders, service has long ceased to refer to the department that supplies spare parts and repairs machines. Service orientation is a trend that affects the entire company and, above all, the business models. Machine as a Service will find its way into future business models through IoT solutions and mobile applications. As a machine and plant manufacturer, you should therefore build up experience with these technologies now.